Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping usually takes 7–14 business days after processing. You’ll receive tracking details once your order ships.

Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs are calculated at checkout.

When will my order be processed?
Orders are processed within 1–3 business days (Mon–Fri). During peak times or sales, processing may take slightly longer.

How can I track my order?
Once shipped, you’ll receive an email with your tracking number. You can also track anytime on our Track Your Order page.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging. For details, see our Refund Policy.

How do I start a return?
Contact us at support@lunerva.com with your order number. We’ll send you the return instructions.

Are shipping fees refundable?
Shipping costs are non-refundable unless the item was defective or we made an error with your order.

Product Information

What materials are Lunerva products made of?
Our shawls and scarves are made from high-quality wool blends, chosen for warmth, softness, and durability.

Are the colors exactly like the photos?
We do our best to show accurate colors, but slight variations may occur due to lighting and screen settings.

Payments

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and secure checkout methods supported by Shopify.

Is my payment information secure?
Yes. All transactions are encrypted and processed securely. We never store your payment details.

Need More Help?

If your question isn’t answered here, please email us at support@lunerva.com. We’ll respond within 24 hours (Mon–Fri).