Refund & Return Policy
Refund & Return Policy
We want you to love your Lunerva purchase. If for any reason you’re not satisfied, we’re here to help with a simple return and refund process.
30-Day Return Window
- You have 30 days from the date of delivery to request a return.
- Items must be unused, unwashed, and in the same condition you received them, with original packaging and tags.
How to Start a Return
- Email us at support@lunerva.com with your order number and reason for return.
- We’ll reply with instructions and the return shipping address.
- Once we receive and inspect your return, we’ll notify you about your refund status.
Refunds
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable (unless the return is due to our error or a defective item).
Exchanges
Need a different color or size? The fastest way is to return the original item and place a new order for the one you want.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll make it right with a replacement or full refund.
Non-Returnable Items
- Gift cards
- Final sale or clearance items (unless defective)
- Personal care items for hygiene reasons
Late or Missing Refunds
If you haven’t received a refund after 10 business days, first check your bank or credit card provider. If the issue remains, please contact us at support@lunerva.com.
Questions?
We’re here to help. For any return or refund inquiries, email us at support@lunerva.com.